The other day I received a panicked phone call.
“Can you help me get my WordPress website back up and running? It’s no longer online. My website is gone!”
A year ago, Lisa hired a high school senior, Adam, to set-up her WordPress website. After graduation Adam went off to college.
“Yes. I can get your website back online.” I assured Lisa, “Can you give me your username and passwords for your domain name, website host and WordPress login?”
It’s been over two weeks and Adam is still MIA. It’s been six weeks (and counting) since Lisa’s business website has been seen…by anyone, including Lisa.
How can you avoid this situation?
Having a smart teenager work on your website is fine. It’s also fine to have a family member, or website professional setup your WordPress site. Just make sure you get more than your WordPress log-in username and password when your site is finished.
Critical information you need on hand
- Domain name username and password: FYI – GoDaddy also requests a 4 digit pin number before answering any questions you might have
- Web host username and password
- FTP login credentials from your web host
- Email host Username and password
- WordPress log-in username and password
TIP: Make a note of which credit card was used when purchasing your web services because if you lose your username and passwords, many companies will identify you by credit card number. Otherwise, you will be sending an S.O.S. in hopes someone, like me, will rescue you.